Refund policy

*As these are once off, personalized Items and we take our utmost care to give you a beautiful product - there are no refunds for personalized items, if you would like to make changes after an item is complete you will need to pay for another item and keep both items.

*Designs for printing are sent to each customer for approval before we print them - we are not responsible for spelling mistakes etc in designs that customers have approved - please make sure you are absolutely happy with a design before you give us the go ahead to print it.

*Printing colours do vary from screen colours and from print to print, this has to do with lighting, screen definitions and ink levels. This variable is a fact when it comes to printing and must be taken into account. Exact colours are not guaranteed and do not come out exactly the same every time.

*We print on bodyvests from Newborn to 24 months and  T-shirts from 1-2 years to Adults.

*Exact Neck lines (V-neck / round neck / scooped neck / etc), Cuts, Trims and Colours / Shades of Shirts, Pants and Leggings varies depending on what is available to us at the time you place your order and in the sizes you request

*please keep in mind that we go to normal clothing stores and buy the size you have ordered and then we do the personalized printing on that item

*Therefore  every pair of pants OR shirt OR leggings will not be exactly the same as we made for someone else because we specially bought it for you and it depends on what we could get at that specific time you ordered in the colours you requested - Exact lengths and cuts of Leggings or Pants or Shirts may vary too

*Printing sizes - Our prints are designed to sit on your chest, NOT over the entire front of the T-shirt or bodyvest so that the design and name is clear in your photographs and doesn't fold around their bodies and tummy or go under tutus and pants. Printing sizes on Adult shirts are approximately A4 and the sizes go smaller according to shirt size for children

*Each order is handmade for you at the time you place your order - so no two outfits will be exactly the same - BUT it will be handmade with love especially for you

*Exact Colours and Textures and Patterns of Fabric and Ribbons vary depending on what is available, we take the utmost care to match colours - but slight variations are inevitable with custom-made items

*Headbands, crowns, bows, etc are individually handmade and can differ slightly from photos as it depends on exact flowers, ribbons, and bands available at the time you place your order

*T-Shirts and bodyvests range in colour from Blue/White to Light Cream depending on what is available from stores at the time that you order

– THE EXACT SHADE OF WHITE DOES VARY - two shirts bought at the same time from the same shop can be different shades of White

HOWEVER - if an item is faulty, we will replace it free of charge or refund you

Photographic evidence of the fault will need to be sent within 24 hours of you receiving the item via WhatsApp to 0833013104 or email to theellecollection13@gmail.com

Faults on items cannot be claimed days and weeks later or after the event has passed and the item has already been used

 

*By paying for your order - you are agreeing to the terms and conditions stated here

 

Thank you for choosing The Elle Collection!!

 

Karin Vosloo

(Owner of The Elle Collection)